![]() ![]() Welcome to the Cisco Support Community Ask the Expert conversation. Not sure if this is what you are looking for, let me know, thanksĪsk the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview You can enable the Unified CCX system to write Unified CCX real-time information to a database that can then be displayed on a wallboard. Incase you are planning to obtain real time stats from the CRA_DB which is the UCCX db, this can be done via the use of a wallboard.Īvailable agents in CSQs, call volumes, talk times, wait times, and number of handled calls. We need to access to an Oracle database information through Web Services, in a system witch Cisco Unified Contact Center Express 8.5. Pls rate helpful posts by clicking on stars below the post !!ĬISCO UNIFIED CONTACT CENTER EXPRESS - ORACLE WEB SERVICES Cisco Unified Contact Center Express 8.5 and Call Manager 8.5 on single ESXiĭoes Cisco support 2 virtual machines (on ESXi), one for Cisco Unified Contact Center Express 8.5 and one for Call Manager 8.5? ![]()
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